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SynergeoBusiness Process Outsourcing (BPO)is the entrustment of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology.

Few of the motivation factors as to why BPO is gaining ground are: Factor Cost Advantage

Economy of Scale

Business Risk Mitigation

Obtain outside expertise

Superior Competency

Utilization Improvement

Meet constantly changing customer demands why Outsourcing from India? The Business Process Outsourcing (BPO) industry in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey analysts put it, BPO has to grow only 27% till 2008 to deliver $17 billion in revenue and employment of a million people.

We offer customized business data processing services that match international standards in terms of precision and timely execution. The organization has experience in processing large volumes of data required by major corporate and government organizations. Our various BPO / IT enabled services include the following:

BPO Services

IT Enabled Services

Transcription Services

Content Development

Data Conversion

Data Entry

Data Processing

Knowledge Management Services

Inventory and logistics information Services

Accounting and Reconciliation Services

Electronic Publishing

Quality Audits

Benefits Administration

Payroll Processing

Data Transcription Services

CRM services

1.Customer Service Services

Our customer service offerings create a virtual customer service centre to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis. Service Example:Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

2.Technical Help Services

Our Technical Help offerings include round-the-clock Technical Help and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Service Example: Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

3.Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online. Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

4.Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

5.Insurance Processing

Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing. Service Example: New Business / Promotion: Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc Policy Maintenance / Management: Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

6. Data Entry Services / Data Processing Services

Service Example:

Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)

Data entry from Image file in any format Business Transaction

Data entry like sales / purchase / payroll.

Data entry of E-Books / Electronic Books

Data Entry : Yellow Pages / White Pages Keying

Data Entry and compilation from Web site o

Data Capture / Collection Business Card

Data Entry into any Format

Data Entry from hardcopy/Printed Material into text or required format

Data Entry into Software Program and application Receipt and Bill Data Entry

Catalogue Data Entry.

Data Entry for Mailing List/Mailing Label.

Manu-scripting typing in to word

Taped Transcription in to word.

Copy, Paste, Editing, Sorting, Indexing Data into required format etc.

7.Data Conversion Services

Service Example:

Conversion of data across various databases on different platforms

Data Conversion via Input / Output for various media.

Data Conversion for databases, word processors, spreadsheets, and many other standard and custom-made software packages as per requirement.

Conversion from Page maker to PDF format.

Conversion from Ms-Word to HTML format

Conversion from Text to Word Perfect.

Conversion from Text to Word to HTML and Acrobat

Convert Raw Data into required MS Office formats.

Text to PDF and PDF to Word / Text / Doc

Data Compilation in PDF from Several Sources.

E-Book Conversion etc.

8.Scanning, OCR with Editing & Indexing Services

Service Example:

High speed Image-Scanning and Data capture services

High speed large volume scanning

OCR Data From Scanned page / image

Scan & OCR paper Book in to CD.

ADOBE PDF Conversion Services.

Conversion from paper or e-file to various formats

9.Book Keeping and Accounting Services

Service Example:

General Ledger

Accounts Receivables and Accounts

Payable Financial Statements

Bank Reconciliation Assets / Equipment Ledgers etc.

10.Form Processing Services:

Service Example:

Insurance claim form

Medical Form / Medical billing

Online Form Processing

Payroll Processing etc.

11.Internet/ Online / Web Research

Service Example:

Internet Search, Product Research, Market Research, Survey, Analysis. Web and Mailing list research etc.

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